SERVICE AGREEMENT – PUBLIC OFFER

Concluded pursuant to Section 1746(2) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), between:
Service Provider (hereinafter referred to as the “Provider”): Sweeten Friends s.r.o.
Company ID (IČO): 28483766
Registered Address: Jeseniova 1916/89, Žižkov (Prague 3), 130 00 Prague
Service Location (Branch): Suchomasty 63, 267 22 Suchomasty
Phone: +420 792 233 423
Website: https://sweetinn.eu
and
Customer (hereinafter referred to as the “Client”):
Any natural person who places an order for a service in accordance with this agreement and thereby accepts the terms of this public offer.
1. Subject of the Agreement.
The Provider undertakes to deliver accommodation and care services for domestic animals (particularly dogs and cats) at the facility located in Suchomasty, under the terms set forth in this agreement and the current price list published on the Provider’s website.
2. Formation of the Agreement.
This agreement is concluded as a public offer pursuant to Section 1746(2) of the Civil Code. The agreement becomes effective at the moment the Client places an order via phone, email, or reservation form, and the Provider confirms the order.
By placing an order, the Client confirms that they have read the text of this agreement and the current price list, both of which are publicly available on https://sweetinn.eu, and that they fully accept their contents.
3. Price and Payment Terms.
Service prices are determined according to the current price list published on https://sweetinn.eu. The Client is obliged to pay the service fee in advance or in accordance with an agreement made with the Provider.
4. Rights and Obligations of the Parties.
4.1. Provider’s Obligations:Ensure proper care for the animal throughout the duration of its stay.

• Inform the Client about any health or other issues concerning the animal.
• Deliver the service in accordance with the description and quality stated on the website.

4.2. Client’s Obligations:

• Hand over a healthy, vaccinated animal free of parasites, accompanied by a valid vaccination certificate.
• Provide truthful information regarding the animal’s behavior, needs, and health condition.
• Pay for the service in accordance with the valid price list.

5. Complaints and Withdrawal.
The Client has the right to lodge a complaint in case of non-performance or defective performance of the service. Withdrawal from the agreement is possible according to the general provisions of the Civil Code. In case of cancellation by the Client, a cancellation fee may apply as per the terms published on the website.
6. Personal Data Protection.
The Client’s personal data will be processed solely for the purpose of delivering the ordered services, in accordance with applicable legal regulations, particularly the GDPR.
7. Final Provisions.
This agreement constitutes a public offer and is binding on the Provider with respect to any natural person who accepts the offer by placing an order.
The Provider reserves the right to unilaterally amend the terms of the agreement and the price list; new terms become effective upon their publication on the website.
This agreement is written in the Czech language and published on the Provider’s website.
In Prague, [date of publication]
Sweeten Friends s.r.o.