BINDING CONTRACTUAL TERMS

FOR BOARDING AND CARE OF PETS IN THE HOTEL

The provider of pet hotel services, Sweeten Friends s.r.o.,
registered office: Jeseniova 1916/89, 130 00 Prague 3 – Žižkov,
Company ID (IČO): 28483766,
Address: Jeseniova 1916/89, Žižkov (Prague 3), 130 00 Prague
Phone: +420 792 233 423
Website: https://sweetinn.eu
hereinafter referred to as the Provider, sets out the following binding contractual terms for the boarding of pets at the Pet Hotel, located at:
Suchomasty 63, 267 22 Suchomasty, hereinafter referred to as the Hotel.
The Hotel provides temporary accommodation for pets – dogs and cats (hereinafter referred to as the Pet) – under the following terms and conditions:

I.Accommodation of the Pet and Payment Terms.

1. The Provider shall provide temporary accommodation for the Pet at the Hotel operated by the Provider, including related care for the Pet.
2. The Customer shall pay the Provider for the accommodation of the Pet and related services according to the valid price list of the Hotel, effective on the date of booking. The valid price list is published on our website.
3. After the booking has been confirmed, the Customer shall pay the Provider a deposit of 50% of the total price by bank transfer to the following account:
4. No. 2102675446/2010, IBAN: CZ51 2010 0000 0021 0267 5446, BIC/SWIFT: FIOBCZPPXXX.
5. The Customer shall pay the deposit at least 14 days before the agreed date of accommodation. Once the deposit is credited to the Provider’s account, the accommodation is considered bindingly reserved, and the relationship between the Provider and the Customer is governed by these terms and conditions.
6. The remaining balance shall be paid to the Provider no later than on the day the Pet is handed over to the Hotel’s care. The Pet will be accommodated only if the full amount has been paid prior to the start of the stay. The balance can be paid in cash or by credit card.
7. If the Customer cancels a confirmed booking more than 14 calendar days before the date of the reserved accommodation, the Provider will refund the deposit in full. In case of cancellation less than 14 days before the reserved date, or in case of failure to conclude the agreement or to deliver the Pet to the Provider, the Customer shall pay the Provider 50% of the total price as a contractual penalty. The Provider may offset this penalty against the deposit paid.
8. In the event of an extension of the Pet’s stay, the Customer must agree on the extension with the Provider in advance and pay 100% of the estimated price for the additional stay by bank transfer to the above-mentioned account before the extension begins.
9. Each commenced day of accommodation is counted as a full day of stay.

II.Course of Accommodation.

1. The Customer shall deliver the Pet to the Hotel staff on the agreed check-in date according to the confirmed booking.
2. Upon the Pet’s arrival, the Hotel staff shall carry out an inspection and draw up a handover protocol (acceptance report).
3. Pets are accommodated in single or double rooms depending on the current occupancy of the Hotel. Two or more pets belonging to the same Customer may be accommodated in one room, provided the Customer agrees and subject to availability.
4. If the Pet is in heat, it shall be accommodated in a room isolated from males. Accommodation under these conditions is subject to an additional fee according to the valid price list.
5. Feeding of the Pet shall be carried out using the food provided by the Customer, strictly following the feeding instructions stated by the Customer in the handover protocol. The Customer is obliged to supply a sufficient amount of food for the entire stay or inform the staff in advance if replenishment is required.
6. Cleaning of the Pet’s toilet is performed as needed, but at least once per day. The Hotel uses its own litter. At the Customer’s request, personal litter provided by the Customer may be used if the amount is sufficient for the entire stay.
7. Pet walks take place within the fenced Hotel area and under the supervision of Hotel staff. Depending on the weather, each walk lasts at least 20 minutes and is carried out at least twice a day during daylight hours.
8. The Provider does not provide routine veterinary care for the Pet. In case of an urgent veterinary need, the Hotel staff must inform the Customer and, if circumstances allow, obtain the Customer’s consent regarding the cost limit for such treatment. In acute cases, the staff will accompany the Pet to a veterinarian. Upon collection of the Pet, the Customer shall reimburse the Provider for any urgent veterinary expenses supported by an invoice.

III.Responsibilities and Obligations of the Customer.

1. The Customer expressly declares that the Pet has not shown any signs of infectious or viral disease during the past 14 days.
2. The condition for accepting the Pet into the Hotel is the presentation of a veterinary passport with valid vaccinations, as follows:

• For dogs: distemper, rabies, leptospirosis, parvovirus, enteritis;
• For cats: calicivirus, rabies, panleukopenia, rhinotracheitis.
• Vaccinations must have been administered no later than 20 days prior to the start of accommodation.

1. The Customer is responsible for the accuracy of all information provided to the Hotel regarding the Pet’s health, temperament, vaccinations, and care specifics.
2. The Customer is responsible for any damage to health or property caused by the Pet during its stay in the Hotel, whether to the Provider or to third parties. The Customer shall reimburse the Provider for any compensation the Provider has paid to third parties for such damages.
3. The Customer is responsible for any damage caused to other animals or Hotel staff as a result of withholding or concealing information about the Pet’s illness or vaccination status.
4. Before check-in, the Pet must be treated against fleas, ticks, and parasites. The Customer shall compensate for any damage resulting from parasite transmission to other animals in the Hotel.
5. The Customer must inform the Provider of any aggressive tendencies, unpredictable behavior, or habits of the Pet.
6. The Customer is obliged to collect the Pet on the last day of the paid stay. If the Pet is not collected, the Customer shall pay the Provider for each additional day of extended accommodation.
7. If the Customer stops communicating with the Provider and fails to respond to the Provider’s email notice within 7 days and does not collect the Pet, the Pet shall be considered abandoned in accordance with §1048 of Act No. 89/2012 Coll., the Civil Code of the Czech Republic.
8. The Customer shall reimburse the Provider for any costs incurred in placing the Pet into temporary or permanent care.

IV.Responsibilities and Obligations of the Provider.

1. The Provider’s responsibility for the life, health, and well-being of the Pet begins at the moment the Pet is handed over by the Customer (or their representative) to the Hotel staff and ends when the Pet is collected by the Customer (or their representative).
2. The Provider undertakes to ensure adequate living conditions for the Pet in accordance with hygiene and veterinary regulations and to follow the Customer’s written instructions as stated in the handover protocol.
3. The Provider undertakes to provide daily monitoring of the Pet’s condition, feeding, cleaning, and walking but shall not be held liable for individual reactions or worsening of chronic illnesses.
4. The Provider shall not be held responsible for damage caused by force majeure (natural disasters, floods, power outages, evacuations, etc.).
5. The Provider shall not be responsible for the loss or damage of the Pet’s personal belongings (pads, toys, bowls, etc.). The protection of personal belongings may be regulated by a separate agreement.
6. The Provider is not obliged to provide preventive veterinary check-ups without written instruction and prior payment by the Customer.
7. The Provider is not responsible for the sudden death of the Pet resulting from hidden health defects or from health issues concealed by the Customer.
8. If the Customer decides to collect the Pet before the end of the paid period, the Provider is obliged to release the Pet, but the Customer must pay the full accommodation price. The Customer is not entitled to a refund of the proportional part of the total price for early termination of the stay.

These contractual terms for the accommodation of pets in the Hotel are otherwise governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended, and related legislation.
Suchomasty, dated [automatically updated on publication]
Sweeten Friends s.r.o.